CANCELLATION, RETURN & REFUND POLICY

Cancellation, Return & Refund Policy

Cancellation

If the order or the item(s) you want to cancel is due for dispatch, you can write to our customer support team at noarbrands@gmail.com 

(Monday to Saturday, 10 AM to 5 PM)

In such cases, we will cancel the order, and the money will be refunded to you using the same method as that of payment. For any delays in reversal of payment, please reach out to your bank (credit card reversals can take upto 5 business days). If the payment has already been received by us in our bank account (for example payments made via UPI), the reversal will be made in 24-48 hours after we duly process the cancellation request.

Return / Replacement Policy

All products are non–returnable and non-exchangeable.

Returns/replacements are only possible for errors such as incorrectly shipped, missing, or damaged items. The customer must write to us at noarbrands@gmail.com within 48 hours of receiving the incorrect/missing/damaged item.

In the email, please cite your order number (or shipping address and phone number given for order placement so that we can trace the order at the backend) along with a picture of the damaged product.

Our returns policy will not cover damages due to neglect, improper usage, or application. The same item will be offered as a replacement unless it is out of stock. 

We will not accept returns under the following conditions:

  • Product is used or altered.
  • The product appears damaged due to misuse/overuse.
  • The product is without original packaging, including price tags, labels, and other accessories (if any), or if the original packaging is damaged.
  • If we receive a return request after 2 business days of delivery.

NOAR BRANDS under POSA HOLISTICS LLP will bear courier charges for incorrect shipments. If you have any questions or concerns, please e-mail us at noarbrands@gmail.com

Refunds

Refund is possible only if the we're unable to ship the product ordered. In case of receipt of damaged products, we offer a replacement of the same SKU.